E-commerce & Customer Success Manager (Professional Skincare)

Permanent employee, Full or part-time · ICG Denmark

Intro

If you are strong in e-commerce and customer relations, then this job as E-commerce & Customer Success Manager at our office in Kvistgård, north of Copenhagen, might be something for you.

About the position

You will be responsible for growing our skincare sales through eCommerce, customer engagement, and relationship building. This is a role for someone who understands the professional beauty industry from the inside — ideally a former beauty salon owner or skincare professional — and can combine that expertise with strong sales and marketing skills to inspire, support, and grow our customer base. Your responsibilities will include:

Sales: Drive online sales growth for our skincare product range via our eCommerce platform (Magento Commerce Cloud). Develop targeted promotions, product launches, and campaigns for skincare professionals.
Customer communication: Create and deliver engaging customer communications (email campaigns, testimonials, knowledge articles, social media & blog posts).
Performance: Analyze sales and customer data to identify upselling, cross-selling, and retention opportunities. Monitor and optimize skincare category performance through our BI platform.
Contact to brand owners: Collaborate with brand owners on skincare-focused content, training materials, and events/webinars.

Your success will be measured in your ability to understand customer needs and convert these needs in to growing revenue and successful business relationships with very satisfied customers, based on collaboration with the different internal and external stakeholders.

About you

Experience: 2–4 years’ experience in eCommerce sales, marketing, communications, and content creation. Strong background in professional skincare — ideally as a former beauty salon owner, skincare therapist, or trainer.
Communication: Strong copywriting and editing skills, with the ability to make complex topics easy to understand.
Performance: Used to plan and execute campaigns with a strong focus on performance and results.
Technical: Comfortable with digital tools such as Magento, HubSpot, Google Analytics, and social media marketing.
Personality: Relationship builder with strong communication and presentation skills, Self-driven and results-oriented and able to manage multiple projects at once.
Language: Fluent in Danish & English.

We offer

A great place to work: A creative, collaborative and fast-phase work environment in a family alike atmosphere, where we all contribute and take responsibility, but also look out for one another.
Growth opportunities: Personal and professional development in an ambitious and dynamic international company, with new challenges on a daily basis.
A meaningful role: A position where you can make a real impact and shape your career path.
Benefits: Flexible working arrangements with a combination of in office and home working days, salary meeting your skill level, pension and private health plan for you and your home living kids, employee discounts on our premium product ranges etc.

We value good ideas, rapid decision-making, and a flexible & fun working environment. Salary is negotiable based on your experience, with a good, fixed base and the ability to reach higher levels through a variable part based on personal performance.

Contact information

Nis Juhl Lorenzen, CEO
njl@insightcosmetics.com

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About us

Insight Cosmetics is one of Europe's largest distributors of professional cosmetic products, focused on skincare and nails. From local offices across 10 countries, we distribute high-end beauty brands to beauty and nail salons, hotels, and spas all over Northern and Western Europe. It is our goal to expand our professional customer base with high-quality products, market-leading knowledge, education, and uncompromisingly excellent customer service.

We service more than 12.000 active accounts, are financially AAA-rated, and the receiver of Best in Market Execution Worldwide awards from global brands like Revlon and Estée Lauder as well as Best in Supplier Service & Innovation Industry Awards from our customers.

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We are looking forward to hearing from you!

Thank you for your interest in Insight Cosmetics group. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to job@insightcosmetics.com.